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BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC. We are looking for someone who loves to deliver premium customer experience, is dependable, will arrive on time for their shift and adhere to their daily schedule.
If this is you, read more about this position. BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products.
Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer.
Be a part of our exciting growth by expressing interest in our Canada Customer Advocate position located at our Columbus, OH office.
Please note that this position is not fully remote.
It is hybrid between work from home and in office. As a Canada Customer Advocate - Bilingual (French speaking / writing), you are responsible for handling and documenting all customer communication for BMW Financial Services Canada.
This communication includes addressing and resolving incoming telephone and written inquiries from BMW, MINI, and Motorrad customers, and dealers.
Additionally, you will utilize your extensive knowledge of BMW FS policies, practices, and systems with a goal of completing the customer's request in a single call (First call resolution).
In this role, you will handle calls within the portfolio that include, but are not limited to, dealer contact, Regional Sales and Marketing contacts, payoff information, contract issues, account Statement issues, address changes, titles, registration, and taxes (sales tax and property tax) processes.
You may also be responsible for back-up work including letter writing, dealer requests, and credit bureau updates.
You will handle all customer interactions in an efficient manner in support of Average Handle Time and Hold Time goals. As a Canada Customer Advocate your shifts will vary between the hours of 8AM - 8PM on Monday - Thursday and 8AM - 6PM on Friday.
Some evenings through the week will be required.
During the initial training period, you will be onsite with your colleagues and trainer. Join the BMW Financial Services team and enjoy a high-performance Total Rewards package that may include :
All pay ranges are based on a full-time work schedule.
This statement is in accordance with state and local pay disclosure requirements. Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment.
These values are Responsibility, Appreciation, Transparency, Trust, and Openness.
We allow these values to guide the way we conduct ourselves and our business. At BMW, we are driven by diversity, equity, and inclusion.
We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Requirements :
Last updated : 2024-04-23
Full Time
Lending & Credit
$46k-58k (estimate)
04/24/2024
07/22/2024
bmwfs.com
HILLIARD, OH
500 - 1,000
1933
ED ROBINSON
$500M - $1B
Lending & Credit
The job skills required for Customer advocate include Customer Service, Financial Services, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer advocate positions, which can be used as a reference in future career path planning. As a Customer advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer advocate. You can explore the career advancement for a Customer advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Advocate job description and responsibilities
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They use data analysis skills to represent customer responses numerically and measure change over time.
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Manage and prepare documents for customers and follow up.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Advocate jobs
Customer service advocates may create new training materials for customer-facing teams reflecting new policies and procedures.
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The hierarchy of advocate needs outlines the depth of the various types of needs every customer will have.
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A good customer advocate should always try to help customers get what they want at the most affordable price.
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They should also offer different options to their customers.
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Customers want fresh approaches that are tailored to their specific needs and will not settle for less.
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Step 3: View the best colleges and universities for Customer Advocate.